Sea-Doo FAQ's
1. Where should I have my Sea-Doo serviced?
Any authorized Sea-Doo dealership will gladly provide service/warranty work on your Sea-Doo. You can use our online dealer locator to find the one nearest to you.
2. How do I know when to have my Sea-Doo serviced?
You can find the maintenance schedule for your Sea-Doo in your operator’s guide. Don’t forget that the digital versions of the operator’s guides can be found here.
3. I have a technical question about my Sea-Doo. Whom should I contact?
Please contact your authorized Sea-Doo dealer; they will gladly answer all your technical questions regarding BRP products and accessories. You can use our online dealer locator to find the one nearest to you. If you require further assistance, feel free to contact Sea-Doo Customer Service. We’ll be more than happy to help!
4. Where can I obtain an operator's guide for my Sea-Doo?
You can find digital versions of the operator’s guide here. You can also purchase hard-copy versions from your authorized Sea-Doo dealership. Just ask them next time you visit and they will point you in the right direction!
5. How do I obtain warranty coverage on my Sea-Doo?
Please contact an authorized BRP dealership if you have Sea-Doo warranty coverage questions. You can use our online dealer locator to find one near you and they will happily answer all of your questions.
6. Where can I find more information about B.E.S.T. extended service?
Check out the Owner’s section of our website for details about B.E.S.T extended service. Otherwise, your authorized Sea-Doo dealer is a great resource that can provide you with all the details you need.
7. Is my factory warranty transferrable to another owner if I sell my Sea-Doo?
Yes! The warranty will automatically transfer to the new owner of the watercraft.
8. Is my factory warranty cover transport of my Sea-Doo to and from the dealership?
Yes, any authorized Sea-Doo dealer will be more than happy to assist you with all your warranty concerns. You can use our online dealer locator to find one nearest to you.
9. Does my factory warranty cover transport of my Sea-Doo and from the dealership?
No. Transport to and from the dealership is not covered under the factory warranty and is the owner’s responsibility.
10. Why was my repair/replaced part not covered under warranty?
It is possible that the repaired/replaced part was not covered under waranty if the part’s failure was not deemed to be caused by a manufacturing defect or is not covered by the limited warranty. Authorized dealers are fully trained and can troubleshoot, diagnose and determine the failure’s cause. Feel free to read more about the BRP limited warranty in the operator’s guide and discuss any questions you may have with your authorized BRP dealership; they will happily assist you.
11. How do I find out if there's an outstanding safety bulleting/recall to be performed on my Sea-Doo?
You can view all published safety recalls here. All written communications regarding safety/recall notices are generally sent to the registered owner of the vehicle. Please get in touch with any authorized Sea-Doo dealership so they can verify if there are any open safety bulletins or recall notices on your vehicle using your VIN. Additionally, you can view all published safety recalls here. All written communications regarding safety/recall notices are generally sent to the registered owner of the vehicle. If you would like to verify your ownership/mailing information, contact your authorized dealership, they will happily assist you.
12. How to obtain a safety clearance letter for a Sea-Doo?
You can obtain a safety recall clearance letter for your Sea-Doo through an authorized dealership by providing them with the following information: proof of purchase or ownership, hours on the unit, your complete mailing address and phone number and your vehicle’s VIN. Please note that there may be a processing delay for this service. Contact your dealer so they can give you all the details!
13. What kind of oil should I use in my Sea-Doo?
Please be aware that BRP only recommends XPS lubricants since they're specifically engineered for your Rotax-powered Sea-Doo. If you cannot find the recommended XPS lubricant, feel free to consult your Owner’s Manual for further specifications. However, please remember that damage caused by oil, which is not suitable for your Sea-Doo's engine, may not be covered by the BRP limited warranty. You can always check out the Parts & Maintenance section on our website or your Operator’s Guide for more information!
14. What do I do if my dealer has recommended maintenance/service not on the maintenance schedule in my owner's guide?
Some dealerships may recommend additional maintenance depending on your region and local conditions. Feel free to contact your dealership. They’re the ones who are most familiar with your local waterways, vehicle history and riding style, and will be more than happy to discuss any questions/concerns you may have.
15. What fuel type should I use in my Sea-Doo?
For details on fuel requirements, please check out your operator’s guide here.
16. I had a fault code/indicator warning come up on my display. What does it mean?
Check out the Digital Display section of your operator’s guide for more information about indicator lights or contact your authorized Sea-Doo dealership with any questions you may have. They’ll be glad to help!
17. What cleaners can I use on my Sea-Doo?
We recommend to keep your Sea-Doo’s surfaces and finishes looking like new with BRP’s XPS cleaning products. Take a look at the full range we have in the Parts & Maintenance section here.
18. How should I store Sea-Doo when not in use of during the winter?
We understand that properly storing your Sea-Doo is super important. Please refer to the Storage section in your operator’s guide for proper storage requirements
19. Where should I have my Sea-Doo product serviced?
Authorized Sea-Doo dealers are the best source for service on your Sea-Doo product.
20. How do I know when to have my Sea-Doo product serviced?
Check your operator’s guide for the manufacturer recommended service intervals.
Can-Am FAQ's
1. Where should I have my Can-Am Off-Raod vehicle serviced?
Any authorized Can-Am dealership will gladly provide service/warranty work on your Can-Am Off-Road vehicle.
2. How do I know when to have my Can-Am Off-Road vehicle serviced?
You can find the maintenance schedule for your ATV or side-by-side in your operator’s guide.
3. I have a technical question about my Can-Am Off-Road vehicle.
Please contact us and we'll gladly answer all your technical questions regarding BRP products and accessories.
4. Where can I obtain an operator's guide for my Can-Am Off-Road vehicle?
Please find digital versions of the operator’s guide here. You can also purchase hard-copy versions from your authorized Can-Am dealership. Just ask them next time you visit your dealership and they will point you in the right direction!
5. What if I have a concern related to the speed or quality of service performed on my Can-Am Off-Road vehicle?
Your dealership service manager is there to assist you with any service-related concerns you may have. If you require further assistance, however, you can always reach out to Can-Am Customer Service and we’ll be more than happy to help!
6. How do I obtain warranty coverage on my Can-Am Off-Road vehicle?
Please contact us if you have Can-Am warranty coverage questions.
7. Where can I find more information about B.E.S.T. extended service?
Check out the Owner’s section of our website for details about B.E.S.T extended service. Otherwise, your authorized dealer will gladly provide you with details.
8. Is my factory warranty transferrable to another owner if I sell my Can-Am?
Yes! The warranty will automatically transfer to the new owner.
9. Is my factory warranty valid at any authorised Can-Am Off-Road vehicle dealership?
Yes, any authorized Can-Am dealer will be more than happy to assist you with all your warranty concerns.
10. Does my factory warranty cover transport of my Can-Am Off-Road vehicle to and from the dealership?
No, transport to and from the dealership is not covered under the factory warranty and is the owner’s responsibility.
11. Why was my repair/replaced part not covered under warranty?
It is possible that the repaired/replaced part was not covered under waranty if the part’s failure was not deemed to be caused by a manufacturing defect or is not covered by the limited warranty. Please note that authorized dealers are fully trained and can troubleshoot, diagnose and determine the failure’s cause. Feel free to read more about the BRP limited warranty in the operator’s guide and discuss any questions you may have with your authorized BRP dealership; they will happily assist you.
12. How do I update my address or change the ownership of my Can-Am Off-Road vehicle?
Please send us a proof of purchase (i.e., the bill of sale), the vehicle’s mileage or hours, and your complete mailing address and phone number via our customer contact form.
13. How do I find out if there is an outstanding safety bulleting/recall to be performed on my Can-Am Off-Road Vehicle?
Please get in touch with us so we can verify if there are any open safety bulletins or recall notices on your vehicle using your VIN.
14. How do I obtain safety recall clearance letter for a Can-Am Off-Road
vehicle?
You can obtain a safety recall clearance letter for your Can-Am Off-Road product through an authorized Can-Am dealership by providing them with the following information: proof of purchase or ownership, mileage or hours on the vehicle, your complete mailing address and phone number and your vehicle’s VIN. Please note that there may be a processing delay for this service; contact your dealer so they can give you all the details.
15. What kind of oil should I use in my Can-Am Off-Road vehicle?
Please be aware that BRP only recommends XPS lubricants since they’re specifically engineered for your Rotax-powered Can-Am Off-Road vehicles. If you cannot find the recommended XPS lubricant, feel free to consult your owner’s manual for further specifications. However, please remember that damage caused by oil that is not suitable for your vehicle’s engine may not be covered by the BRP limited warranty. You can always check out the Parts & Maintenance section on our website or your operator’s guide for more information!
16. Why has my dealer recommended maintenance and/or service that's not listed on the maintenance schedule in my owner's guide?
Please note that some dealerships may recommend additional maintenance depending on your region and local conditions. Feel free to contact your dealership; they will be more than happy to discuss any questions/concerns you may have. And, don’t forget, they’re the ones who are most familiar with your local terrain, vehicle history and riding style!
17. What fuel type should I use in my Can-Am Off-Road vehicle?
For more details on fuel requirements, please check out your operator’s guide here.
18. I had a fault code/indicator warning come up on my display. What does it mean?
Check out the Troubleshooting section in your operator’s guide for more information, or feel free to contact your authorized Can-Am dealership with any questions you may have and they’ll be glad to help.
19. What are considered wear items?
Wear items are machine parts that will need to be replaced after a certain amount of time (even when an item is used correctly and has had proper maintenance). Here are a few examples of wear items: filters, gaskets, brakes and light bulbs. If you’re unsure if a certain part is considered a wear item, check your operator’s guide or reach out to your authorized Can-Am dealership; they’ll be happy to answer all your questions!
20. What cleaners can I use on my Can-Am Off-Road vehicle?
It’s a great idea to use an off-road vehicle cleaner after every ride, and BRP carries a range of XPS cleaning products that we recommend to keep your vehicle’s surfaces and finishes looking like new! Please take a look at the full range of XPS products in the Parts & Maintenance section here.
21. How should I store my Can-Am Off-Road vehicle when not in use?
We understand that properly storing your vehicle is very important! Please refer to the Storage section in your operator’s guide for proper storage requirements, or feel free to contact your authorized Can-Am dealership for more assistance.